Purpose

This playbook provides guidance for all members of the Quality Assurance (QA) team at ITGRATE.

It defines the responsibilities, work routines, communication standards, and growth opportunities for QA professionals across all projects.

It applies to both manual and automation QA roles, regardless of project location or client.

Mission of QA at ITGRATE

The mission of QA at ITGRATE is to ensure that every digital product we deliver meets our standards of quality, reliability, and user experience.

QA is not only about finding bugs — it is about preventing issues, improving collaboration, and helping deliver value to the client.

Every QA engineer is responsible for:

Understanding project goals and user expectations.Testing software systematically to ensure it works as intended.Reporting issues clearly and helping developers reproduce them.Supporting continuous improvement in our delivery process.

Core Responsibilities

All QA members are expected to:

1. 1.

   Plan and organize tests based on project requirements.
2. 2.

   Execute manual or automated tests and record the results.
3. 3.

   Report bugs and defects in JIRA (or the assigned project tool).
4. 4.

   Verify fixes and ensure quality before release.
5. 5.

   Collaborate closely with developers, PMs, and designers.
6. 6.

   Think like a user — ensure that functionality, usability, and design meet expectations.
7. 7.

   Document test cases, test data, and results to maintain transparency.
8. 8.

   Continuously learn and propose improvements to testing processes.

Communication and Collaboration

At ITGRATE, our QA teams work in cross-functional setups with:

Project Manager, Developers and designers in VietnamPartners and clients in Germany.

Because of this setup:

English is the main working language across all projects.Daily communication happens through Slack and JIRA.All documentation, tickets, and bug reports should be written in clear and simple English.

Daily Workflow

Morning Routine

Join the daily stand-up meeting (usually 15–20 minutes).

Share:

What you tested yesterday,What you plan to test today,Any blockers or questions.

Meetings are conducted in English to ensure alignment with the international team.

During the Day

Work on assigned test tickets in JIRA.Perform manual testing or run automated test scripts depending on the project.Document all findings, screenshots, or test results.Communicate directly with developers or PMs if clarifications are needed.Collaborate with German partners during review or demo meetings.

End of Day

Update ticket status in JIRA (e.g., “In Testing”, “Ready for Review”, “Done”).Summarize key findings or blockers for the next day’s meeting.

Quality Standards

Each QA member should ensure:

Accuracy: Tests are based on valid requirements.Reproducibility: All issues can be repeated and demonstrated.Transparency: All findings are documented.Timeliness: Testing is completed within sprint timelines.Professionalism: Communication is respectful and solution-oriented.

Tools and Processes

Main Tools

JIRA – task and bug trackingSlack – daily communicationGoogle Drive / Confluence – documentation and shared test casesTest automation tools (for advanced projects): Playwright, Cypress, Selenium, Appium

Testing Process

1. 1.

   Review the feature or bug ticket.
2. 2.

   Prepare test data and environment.
3. 3.

   Execute test cases.
4. 4.

   Report issues with clear steps to reproduce.
5. 5.

   Verify fixes after developer updates.
6. 6.

   Approve the release once all test criteria are met.

Growth and Career Paths

At ITGRATE, the QA role is a foundation for long-term career development. Depending on your interests and strengths, you can grow into:

1. QA Automation Engineer

Focus: Writing test scripts and frameworks.Learn tools like Selenium, Playwright, or Appium.Attend company-sponsored training on test automation.

2. QA Lead / Test Manager

Focus: Managing QA processes and mentoring team members.Responsibilities: Planning test strategy, defining standards, coordinating QA work across projects.Training support: Leadership and project coordination workshops.

3. Software Developer

Focus: Building new features or systems.Transition path: Learn coding basics, participate in code reviews, work with developers.Support: Company provides coding workshops and mentorship.

4. Project or Product Management

Focus: Managing timelines, scope, and client communication.Transition path: Learn Agile, Scrum, and team leadership.Support: Company covers certifications like Scrum Master or Product Owner.

Learning and Development

ITGRATE encourages continuous learning.

We support QA members with:

Workshops: QA basics, communication skills, Agile methods.Seminars: Technical deep dives or process improvement topics.Certifications: e.g. ISTQB, Test Automation, Scrum Master.Mentoring: Each QA member is paired with a senior mentor for guidance.

Learning investments may be fully or partially sponsored by the company, depending on performance and alignment with career goals.

Culture and Mindset

A great QA is not only skilled but also curious, patient, and proactive.

At ITGRATE, we value:

Team spirit: Everyone supports each other.Openness: Speak up about issues early.Continuous improvement: Always look for ways to do things better.User empathy: Think about how real users will experience the product.

Support System

Every new QA at ITGRATE will:

Be guided by a senior QA or PM during onboarding.Receive regular feedback and growth check-ins.Have access to English and technical training support.Be part of an open environment where asking questions is encouraged.

Our goal is to help every QA member build confidence, improve skills, and grow professionally.

Final Note

Quality Assurance is about more than just testing — it’s about building trust.

Every QA at ITGRATE plays a key role in delivering that trust to our clients.

With curiosity, discipline, and teamwork, you can build a meaningful and international career path starting right here.

If you would like to join us as a QA Engineer: [email protected]